If you have any questions, please visit our Contact Page or email us at support@gudspray.com. Our customer service team is available to assist you by phone toll-free Monday through Friday, from 8:00 AM to 5:00 PM Central Time, at (469)450-3459. If your call is not answered, kindly leave a voicemail, and we will return your call as promptly as possible.

No. You don’t need to create an account to make a purchase. Creating an account is optional and allows you to easily track your previous orders all in one place.

1. In the top right corner, click the person icon.
2. You can sign in using either Shop or your email address.
3. Follow the on-screen steps to create your account.
4. A password is not required—when you sign in, a code will be sent to your email for verification.
5. Once signed in, your account will display all orders from the past 12 months, along with tracking information for your latest order.

Our formula is specially formulated for linen and terry cloth and is safe for use on most hospitality fabrics. However, we recommend testing on a small, inconspicuous area before full application.

Absolutely. It is designed for repeated use in hospitality environments without harming textiles.

Yes, it's specifically formulated to tackle tough, set-in stains commonly found in hospitality settings.

Even if the textile has already been through a wash cycle and the stain remains, simply spray our product, let it sit, rewash, and the stain will be gone.

Yes. Our product is gentle enough for spa-grade terry and linen while still tough on stains. However if you're hesitant, always test on a small, inconspicuous area first.

Yes, this refined formula is color-safe and designed to protect both white and colored textiles without fading or bleaching.

Our product is developed for a high-turnover environment: easy to use, works on set-in stains, compatible with commercial equipment, and versatile to handle the wide range of stains seen in hotels, resorts, spas, and cruise ships.

Yes. For the 2.5 and 5 gallon boxes, the spout is located inside the perforated flap.

To install:

1. Open the perforated flap to access the spout inside.
2. Unscrew the existing cap from the container.
3. Replace it with the spout by screwing it on securely.
4. Make sure the spout is facing the correct direction for easy pouring before use.

Yes! Our full site is mobile optimized for smartphone and tablet. 

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards are also accepted, provided they are associated with a valid billing address.

Please be advised that only one form of payment may be used per order. Full payment is required at the time of purchase and must be submitted through our secure online payment system.

Sales tax is charge for the state of Texas. For all other states, sales tax is not charged. 

Sales tax and shipping charges will be displayed on the Checkout page before you finalize your purchase. These charges are also included in your order confirmation and shipping confirmation emails.

Please note that both sales tax and shipping fees are calculated based on the shipping address you provide. This ensures accurate charges according to your location.

To protect your personal information, all orders must be placed online through our secure server. We are unable to accept orders via phone.

If you need assistance with the checkout process or have any questions, our support team is happy to help. Please don’t hesitate to reach out!

After being placed, orders are shipped within one business day. In many cases, orders are shipped on the same day. Once an order is placed, the customer is no longer able to make changes. If your order has been fulfilled and is set to ship, our team cannot make any changes to the order. Contact us at support@gudspray.com. We will do our best to accommodate the change. 

If you wish to cancel an order, please contact our Customer Solutions team immediately. Orders can be canceled only before they have shipped.

At this time, we only ship to addresses within the United States and U.S. territories.

Unfortunately, we cannot ship to multiple address for one purchase

After placing an order online or in person at an event, customers will receive a series of emails. These emails include:

• An order confirmation with your order number, order total, tax, and freight costs
• A shipping confirmation with tracking information
• A delivery confirmation once your order has been delivered

If you have an account with us, you can also easily check the status of your current order at any time. Just sign in, click on My Account in the top right corner of our site, and select Orders. All orders placed within the last 12 months will be listed, and you can check the shipping status of your current order there.

Our warehouse aims to process and prepare all orders for shipment within 1–2 business days. Delivery timelines vary based on the shipping carrier and service selected during checkout.

We offer expedited shipping options for faster delivery. For standard ground shipping, please allow 3–5 business days for your order to arrive.

Shipping fees are determined by the size and weight of the items in your order, along with the destination of your shipping address.

These factors ensure accurate shipping charges based on the distance and handling requirements for your package.

Shipping costs can be estimated at checkout. Please ensure that your shipping address is entered accurately and select the carrier option that best meets your requirements.

We do not accept returns or offer refunds for any products purchased through Gud. Please carefully review all product details before making your purchase.

If your sprayer head is not working, ensure that the nozzle is turned to the spray position. If it still does not function properly, please contact us, and we will be happy to send you a replacement trigger sprayer.

If you receive a product that is damaged or lost during transit, we recommend contacting the shipping service provider within 3 business days and providing photo proof of the damage. For further assistance, please visit our Contact Page or email us at support@gudspray.com. Be sure to include your order number and a detailed description of the issue.

If you have any questions or concerns about a product before purchasing, please don’t hesitate to reach out to us at support@gudspray.com. We are happy to provide any additional information to help you make an informed decision.

Thank you for your understanding.

In the event that your package arrives damaged, please contact the shipping carrier directly, as damage incurred during transit is beyond our control. Ensure you document any visible damage with photographic evidence and retain the original shipping carton for the carrier’s inspection. If you require assistance in contacting the shipping carrier, please do not hesitate to reach out to us—we are happy to help.

For issues related to shorted orders or fulfillment errors, please notify Gud within three business days of receipt. Contact our customer service team promptly to report the issue and initiate a claim. Visit our Contact Page or email us at support@gudspray.com.